Support Services
Helping You Every Step of the Way.
Support Services Backed
by Decades of Expertise
At Carbon, we are committed to ensuring seamless operations through our exceptional support.
With over 100 years of combined experience, we bring unparalleled expertise to managed print and digital workplace solutions.
What Our Support Looks Like
> Service Contracts
Tailored to your needs, our service contracts provide comprehensive maintenance and repair for both hardware and software. With a dedicated helpdesk and a team of local field engineers, we ensure rapid resolution for any issues that may arise.
> Technical Expertise
Our digital transformation experts offer unparalleled support, helping you implement and maintain solutions that enhance your business processes. We specialise in ensuring long-term functionality and optimal performance for your systems.
> Digital Innovation & Sustainability
Carbon’s innovative approach combines expertise with sustainability, offering solutions that are efficient, environmentally friendly, and tailored to modern workplace needs. From automated workflows to cloud-based content management, we deliver transformative services that align with your goals.
> The Carbon Guarantee
We don’t just promise quality service; we guarantee it. With service agreements that commit us to specific response times and a track record of excellence, Carbon ensures you always receive the highest level of care. Our partnerships with Canon and Epson strengthen our ability to provide cutting-edge solutions with unrivalled support.
Why Choose Carbon for Support Services?
We offer a holistic approach to customer support ensuring your operations are efficient, reliable, and future-ready:
Expert Support Team
Proactive Device Monitoring
Comprehensive Training
Preconfigured Solutions
Sustainability Commitment
Partnerships with Industry Leaders
FAQ
Explore our FAQ for common questions about our Visitor and Staff Management Systems. Can’t find the answer you are looking for? Contact us.
We use advanced remote monitoring tools to track your device performance in real-time. This ensures any issues are identified and resolved quickly, often before you even notice them.
We offer comprehensive training for your team during installation, covering all device functions. Ongoing training is available to ensure your staff stays up-to-date on best practices.
Yes! We prioritise environmentally friendly practices in all our solutions, from reducing waste through managed print services to implementing energy-efficient technology.
We guarantee fast response times as outlined in our service agreements. Our UK-based support team is available to address your queries promptly, ensuring minimal disruption to your operations.
Yes. Our field engineers are based in the communities we serve and can provide on-site support for maintenance, repairs, or technical assistance whenever required.
Absolutely. All calls to our support centre are answered by trained customer service advisors. We do not use automated systems, so you’ll always speak directly to a knowledgeable team member.
Yes. Our remote monitoring system allows us to identify and address issues before they cause downtime. This includes managing consumables like toner automatically.
If a problem cannot be fixed remotely, our Scotland-based engineers are dispatched promptly to provide on-site assistance, ensuring your operations are back on track as quickly as possible.
Streamline Your Operations
with Carbon's Expert Support
Our team is dedicated to streamlining your operations, minimising downtime, and delivering results tailored to your needs. Whether you need assistance with your managed print solutions, automation processes, or digital transformation projects, Carbon is here to ensure your technology works for you.