Smooth transition to a cloud-based solution, installation of 25 devices across 5 locations, profound customer service experience. That’s Carbon.
The digital workplace specialists at Carbon, supplied Stork with an advanced cloud-based solution, paving the way for a more efficient, sustainable, and cost-effective printing and scanning systems. By replacing outdated devices with cutting-edge Canon machines and providing profound customer service, Carbon emerged as the local provider that resolved Stork’s issues and optimised their print processes.
Challenge.
Stork, Technical Services, found themselves grappling with a deteriorating printing service, characterised by outdated in-house print system, high power device consumption and declining customer service standards. Faced with the need to meet sustainability targets and achieve a more efficient, integrated printing solution across their UK offices, Stork sought the need for a new supplier to address these challenges.
Background.
As a leading provider of fully integrated solutions for operators, maintenance, modification, and asset integrity, Stork was determined to find a local supplier who could meet their evolving needs. Carbon emerged as the ideal partner, offering:
- an optimised cloud-based solution
- advanced printing devices
- a commitment to sustainability
- a cost-effective package.
The collaboration began in March 2023, and it has since evolved into a successful partnership.
Our Solution.
Carbon conducted a thorough analysis of the existing printing structure and concluded the need for a new system. The introduction of a new cloud-based solution delivered an optimised and sustainable printing solution meeting Stork’s needs. In under a month, 25 Canon devices were seamlessly integrated into the Aberdeen office and remote sites. Ensuring a safe and swift delivery of the new equipment, Carbon offered comprehensive support throughout the transition to the new digital printing solution.
Benefits.
The cost-effective advantages extended beyond the initial device change step. At a later stage, cost and sustainability benefits became evident with a significant reduction in power consumption, leading to substantial electricity savings and reduced operational costs. The introduction of a new cloud-based solution further amplified these advancements. Notably, the transformation also brought improved service flexibility, enhanced print and scan services, and a marked enhancement in the quality of customer service.
40%
reduction in the number of devices.
65%
estimated electric energy savings with a reduction of electricity consumption from print and scan devices and the new digital server
60%
reduction in the overall cost ownership
The seamless integration of a new cloud-based solution and cutting-edge Canon devices has been a game-changer for Stork, bringing a significant improvement in the efficiency and sustainability of our operations.
Graeme McDonald, IT Business Partner at Stork