Service is key to everything we do and Carbon are extremely passionate about the service we offer.
Our highly trained technical team understand your document solutions and that all calls need resolving with minimal downtime and disruption to your organisation. We pride ourselves on providing exceptional customer support to all our clients.
Our goal is to be proactive rather than reactive. By using the latest remote tools available, we are able to offer an excellent preventative maintenance program – we like to tell you about potential issues and fix it before it impacts on your business.
The latest technology alerts us before you are aware of any problems and allows our highly trained engineers to carry out their 25-point minimum check procedure. This includes checking consumable levels, upgrading to latest firmware version and checking image quality.
Through our remote care package, we can monitor and dispatch all of your consumables which are running low. Meter readings are also provided to ensure you receive accurate billing.